What payment methods do you accept?
We accept all major credit cards, checks and wire transfers. For credit card processing, there is a service fee of 3% added to your final invoice.
What are your payment terms?
We require a 50% non-refundable deposit on all orders. The lead time begins upon receipt of deposit. We do not ship without receiving final payments. For orders under $5,000, we take payment in full to begin work.
Do you offer a trade discount?
Yes, we offer a trade discount with valid resale certificate. Please inquire about volume discounts for larger orders.
Do you have an order minimum?
We do not have an order minimum.
Do you provide samples?
Yes, we regularly ship finish samples on request. Please direct inquiries to your sales representative and include which samples you would like for your projects.
What are your lead times?
Our standard lead times are 12-14 weeks. From time to time we can offer expedited lead times and lead pricing, ranging from 12 to 8 weeks with an upcharge.
Do you have any items in stock?
All items are made to order, meaning that we do not typically have stock. Occasionally, we will have samples available for sale in small quantities. Please inquire if this suits your project.
What is your return policy?
We do not accept returns. All deposits are non-refundable.
How does your furniture ship?
We ship worldwide and arrange shipping on your behalf. The Catenary and Diego collections ship via freight from our fulfillment center in Royersford, PA. All other pieces ship white glove from our studio in Brooklyn, NY. Pick ups of furniture orders can also be arranged, both at our Brooklyn studio and Royersford fulfillment center. Please inquire about pick up orders.
Do you have a warranty?
Our warranty covers manufacturing defects for one year.
Do you do COM/COL?
Yes, we do COM or COL for all upholstered seating collections. Please inquire for yardage and pricing for specific pieces.
Do you use mahogany or any other exotic woods?
We believe in sustainable sourced and forested hardwoods that are local to us. Since we’re located in Brooklyn, NY, we work in hardwoods native to the eastern United States.
Is your seating appropriate for a high-traffic environment?
Yes, our seating has been used in a number of high-traffic hospitality and commercial installations. Our upholstery uses commercial-grade leather and our steel can be powder-coated for durability and ease of maintenance. For our wood, we take care to reinforce all parts, using engineered hardwood when appropriate.
Do you do custom work?
We are able to accommodate most requests to customize pieces of our collections. As a general guide, tables and case work are highly customizable and can be altered to fit requested dimensions, patterns, finishes and configurations, while the Catenary, Diego and Tea collections are less customizable.
What is the difference between the Diego and Catenary collections?
While aesthetically similar, the Diego and Catenary have some key differences. Our Diego Collection is a slung construction, using suspension fabric in both seat and back to create a comfortable, flexible seat. Our slung seat construction will maintain its shape over time. This collection draws from more specialized finishes, from luxe metallics to soft leather and hand-finished wood.
Our Catenary Collection is designed and fabricated with high-traffic commercial and hospitality installations in mind. Rather than a slung seat, this collection features a modular solid seat deck. This allows for easy, on-site removal and installation of the seat for repairs or design refreshes. The solid seat is made with a molded plywood deck, upholstered with high density foam and leather.